Refund and Cancellation Policy

Refund and Cancellation Policy – Hotel The Grand Empire

Effective Date: February 13, 2026

At Hotel The Grand Empire, we understand that plans can change. This Refund and Cancellation Policy explains the terms for cancellations, refunds, and modifications of bookings made through our website or directly with the hotel.

1. General Cancellation Policy

• All cancellations must be made through the platform used for booking or by contacting the hotel directly at +91 90847 03309 or booking@hotelthegrandempire.com.
• Cancellation charges depend on the type of booking and the notice period provided.

2. Cancellation Timelines

• Standard Bookings: Free cancellation is available up to 24 hours before check-in.
• Non-Refundable or Special Rate Bookings: No refunds will be issued for cancellations after confirmation.
• Last-Minute Cancellations/No-Shows: Full payment may be retained if cancellation occurs within 24 hours of check-in or in case of no-show.

3. Refund Process

• Approved refunds will be processed using the original payment method.
• Refunds may take up to 7–10 business days to reflect in your account, depending on your bank or payment provider.

4. Modifications to Bookings

• Changes to dates or room types are subject to availability and may incur additional charges.
• Any modification requests must be made prior to the check-in date.

5. Special Circumstances

• In the case of natural disasters, government restrictions, or unforeseen events, the hotel reserves the right to modify the cancellation and refund terms.
• Guests will be notified promptly in such cases.

6. Contact Us

For any inquiries regarding cancellations or refunds, please contact:
Hotel The Grand Empire
219, Taj Nagari, Telipara, Tajganj, Agra, Dhandhupura, Uttar Pradesh 282006
Phone: +91 90847 03309
Email: booking@hotelthegrandempire.com